Privacy policy
This Privacy Policy explains how Liuyang Huihan Trading Co., Ltd., the operator of Dovrikan and dovrikan.com, handles personal information in connection with our online store, orders and customer enquiries.
1. Who Is Responsible for Your Information?
Liuyang Huihan Trading Co., Ltd. is responsible for personal information we process to operate our store and manage customer relationships. Some service providers also process information under their own privacy notices and legal responsibilities.
2. Information We Collect
- Contact and delivery information: your name, email address, telephone number, billing address and shipping address.
- Order information: products selected, order totals, transaction references, payment status, shipment details, returns and refunds.
- Communications: enquiries, messages and photographs you send to customer support.
- Technical information: IP address, browser and device information, website interactions and necessary cookie information.
- Optional submissions: reviews or marketing preferences that you choose to provide.
Payment information is handled through the payment services available at checkout. Please do not send full payment card details or passwords to us by email.
3. How We Use Information
- To receive, verify and fulfil orders.
- To arrange payments, delivery, returns and refunds.
- To answer enquiries and resolve order problems.
- To protect the store and investigate suspected fraud.
- To maintain business records and meet legal obligations.
- To provide optional communications where you have requested them or where otherwise permitted by applicable law.
4. Legal Bases
Where applicable data protection law requires a legal basis, we process information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as proportionate fraud prevention and customer support, or act on your consent where required.
Where we rely on legitimate interests, we consider the effect on your rights. Where we rely on consent, you may withdraw it without affecting earlier lawful processing.
5. Who Receives Information?
We share information as necessary with service providers that support the relevant function, including:
- Shopify, which provides our online store infrastructure.
- Payment providers used to process your chosen payment method.
- Carriers and delivery partners handling your shipment.
- Technical and communication providers supporting store operations.
- Professional advisers and public authorities where disclosure is necessary and lawful.
Information shared for these purposes is limited to what is appropriate for the relevant service or legal requirement. Shopify's handling of information is also explained in its Privacy Policy.
6. Cookies and Similar Technologies
Our store uses cookies and similar technologies for functions such as maintaining shopping sessions, operating checkout and protecting website security.
If optional analytics or advertising technologies are enabled, information about their purposes and providers should be available through the store's privacy controls or an updated notice. Where prior consent is required, those technologies must not operate until you provide that consent.
You can manage cookies through available website privacy controls and your browser settings. Blocking necessary cookies may affect shopping or checkout functions.
7. International Processing
We operate from China, and our service providers may process information in other countries. Where applicable law requires transfer safeguards, relevant transfers must use an appropriate legal mechanism, such as approved contractual protections. You may contact us for information about safeguards relevant to your data.
8. Retention
We retain information for as long as needed for the purpose for which it was collected, including order fulfilment, customer support, legal recordkeeping and resolving disputes.
Retention depends on the type of record, applicable legal requirements and whether an unresolved matter requires preservation. When information is no longer needed, it is deleted or anonymised, subject to lawful retention requirements.
9. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain advertising-related processing.
To make a request, email [email protected]. We may request proportionate information to verify your identity. We will respond within the period required by applicable law.
You may also raise a concern with the data protection authority or other competent regulator in your jurisdiction.
10. Security
We use reasonable organisational and technical measures to protect personal information. No method of internet transmission or storage is completely secure. Please protect your account credentials and avoid sending unnecessary sensitive information.
11. Children
Our store is intended for general consumer shopping and is not directed at children. If you believe a child has provided personal information without appropriate authorisation, please contact us so we can assess and address the matter.
12. Updates
We may update this policy to reflect changes in our operations or legal requirements. Where required, material changes will be communicated through an appropriate notice.
13. Contact
Company: Liuyang Huihan Trading Co., Ltd.
Email: [email protected]
Phone: +86 153 7284 6195
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Business Address: No. 69, Zhimu Group, Taiping Village, Gaoping Town, Liuyang, Changsha, Hunan Province, China