Shipping policy
This Shipping Policy explains order processing, shipping charges and delivery arrangements for purchases made at dovrikan.com, operated by Liuyang Huihan Trading Co., Ltd.
1. Shipping Destinations
Available shipping destinations are determined by the delivery locations supported at checkout. Customers should enter their complete delivery address to confirm whether shipping is available.
If a destination is not supported, the checkout process may not offer a shipping method. Shipping availability may be affected by carrier restrictions or other logistical conditions.
2. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
Processing includes order verification, preparation and packing. This period is separate from the estimated shipping time. If a material processing delay occurs, we will contact you using the contact details provided with your order.
3. Estimated Delivery Time
The estimated shipping time is 7–15 business days after dispatch. Together with processing, the normal estimated total period is 8–18 business days.
These are estimates rather than guaranteed delivery dates. Customs inspections, weather, public holidays, carrier disruptions and destination conditions may affect delivery.
4. Shipping Charges
- Orders below US$39.99: standard shipping is US$12.99.
- Orders of US$39.99 or more: free standard shipping.
The free shipping threshold is calculated using the merchandise subtotal after discounts, excluding shipping, taxes and duties. Please review the shipping charge and total shown at checkout before submitting your order.
5. Tracking
After dispatch, shipment confirmation and available tracking information will be sent to the email address provided at checkout. Tracking updates may take time to appear after the carrier receives the parcel.
6. Delivery Address Changes
Please check your delivery details before ordering. If an address needs to be corrected, contact us as soon as possible. We will try to assist, but changes may no longer be possible once an order has been processed or dispatched.
If a parcel is returned because of incomplete or incorrect delivery information, we will discuss the available resolution and any actual redelivery costs with you before arranging another shipment.
7. Delayed or Missing Parcels
If your order has not arrived within the estimated delivery period, please contact us with your order number. We will investigate with the carrier and work with you on an appropriate resolution.
A tracking status alone does not prevent you from reporting a delivery problem. If tracking shows delivery but you cannot locate the parcel, please check with your household or building reception and contact us for assistance.
8. Damaged Parcels
If your parcel arrives damaged, please retain the packaging and contact us with your order number and available photographs. We will assess the issue and arrange an appropriate remedy under our Returns & Refunds Policy and applicable law.
9. Customs, Duties and Taxes
Cross-border orders may be subject to destination import taxes, duties or clearance charges. Amounts collected by us will be identified at checkout. Additional charges not collected at checkout may be payable to the relevant authority or carrier. Please contact us before ordering if you need clarification.
10. Contact
Email: [email protected]
Phone: +86 153 7284 6195
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)