Refund policy
This policy applies to purchases made at dovrikan.com, operated by Liuyang Huihan Trading Co., Ltd. It does not limit any mandatory consumer rights available under applicable law.
1. Our 30-Day Return Window
You may request a change-of-mind return within 30 calendar days after receiving your order. To start a return, email [email protected] with your order number and the item you wish to return.
2. Return Eligibility
Under our voluntary change-of-mind return policy, items should be unused, clean and complete, with their supplied accessories and original packaging where reasonably available. Please pack returns securely to prevent damage in transit.
Damage caused by misuse, unauthorised modification or use contrary to the supplied instructions is not covered by this voluntary return policy. These conditions do not restrict statutory rights relating to faulty, unsafe, incorrect or misdescribed goods.
3. How to Return an Item
- Contact us with your order number and return request.
- Receive the appropriate instructions and return address.
- Pack the item securely and include your order reference.
- Keep your shipping receipt and available tracking details.
Please contact us before sending a parcel so we can direct it to the correct location. Our business address is not automatically the designated return address. This administrative process does not make a statutory withdrawal dependent on our approval.
4. Return Shipping Costs
For change-of-mind returns, the customer pays the direct return shipping cost. Contact us before returning an item if you need to confirm the return destination or likely shipping arrangements.
For confirmed defective, damaged or incorrectly supplied items, we cover the necessary return shipping costs or provide another appropriate solution. Please contact us before purchasing a return label so we can arrange the return method.
5. Damaged, Defective or Incorrect Items
Please contact us promptly after discovering a problem. Include your order number, a description and available photographs. We will assess the issue and provide an appropriate repair, replacement, refund or other remedy as required by applicable law.
Our 30-day change-of-mind window does not shorten any statutory guarantee or other rights relating to defective goods.
6. Refunds
For returns under our voluntary policy, we normally inspect the returned item and initiate an approved refund within 5–10 business days after receipt. We will notify you of the outcome.
Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.
Original shipping charges are not normally refunded for voluntary change-of-mind returns. We refund delivery charges where required by law or where an appropriate remedy for our error includes them. We do not charge a restocking fee.
7. Exchanges
Contact us if you wish to exchange an item. Exchange availability depends on the requested product and stock. Where a direct exchange is unavailable, we can explain the return and new-order options.
8. Order Cancellations
Please contact us as soon as possible if you wish to cancel. If the order has not entered dispatch preparation, we will try to stop it and refund the cancelled items. If it has already been dispatched, the applicable return process will apply. Statutory cancellation rights remain unaffected.
9. Statutory Withdrawal Rights
Where European Union or European Economic Area distance-selling withdrawal rights apply, you generally have 14 calendar days after receiving the goods to notify us that you wish to withdraw, without giving a reason.
You may notify us by email or another clear statement. You should then send the goods back within 14 days of giving notice. You may inspect the goods as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and function.
Where these rights apply, we will reimburse the required payments, including standard outbound delivery charges, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first, where permitted by law. Any shorter mandatory deadline takes priority over our normal processing estimates.
10. Contact
Email: [email protected]
Phone: +86 153 7284 6195
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)